Privacy Policy
1. Who we are
Faseeh.ai provides an AI-powered Quran recitation practice tool that gives learners instant feedback on their recitation. LuminMind LLC is registered in the United States with its principal place of business at 1209 Mountain Road Pl NE Ste N, Albuquerque, NM 87110, United States, and a secondary office at C-2-8 Radia Residence, Bukit Jelutong, Shah Alam 40150, Selangor, Malaysia. If you have any questions about this Policy, you can contact us at support@faseeh.io.
2. Scope
This Privacy Policy explains how we collect, use, share, and protect personal data when you:
• Visit our website on faseeh.io.
• Join our waitlist or beta.
• Use our app or services; or
• Communicate with us by email, social media, WhatsApp/Telegram, or other channels.
If you do not agree with this Policy, you should not use our website or services.
3. Information we collect
We may collect and process the following categories of personal data:
• Account and contact information: name, email address, phone number, country, and any information you provide when joining the waitlist, signing up, or contacting support.
• Authentication data: information required to create and access your account, including login credentials, and identifiers received from Google, Apple, or other
single sign-on providers.
• Usage and analytics data: information about how you use the website and app, such as pages visited, features used, surahs practiced, recitation frequency, and
timestamps; device and technical information such as IP address, browser type, operating system, and device identifiers.
• Audio recordings and recitation data: recordings of your Quran recitation and related data (e.g., text segments, error labels, scores, and feedback generated by
our models) that are uploaded or generated when you use the app.
• Payment and billing information: when you purchase a subscription, we collect billing details (such as name, email, and billing address) and pass payment
information (such as card details) to our payment processors (Stripe, PayPal, and others). We do not store full card numbers or CVV codes on our servers; this
information is handled by PCI-DSS compliant providers.
• Marketing and communications data: your preferences for receiving marketing from us, and information about your interactions with our emails, advertisements, and
social media channels.
We do not intentionally collect sensitive categories of personal data unless you voluntarily provide them, and we do not require such data to use our services.
4. How we use personal data
We use personal data for the following purposes:
• To provide and maintain our services: creating and managing user accounts, authenticating logins, providing recitation feedback, and delivering app features.
• To train and improve our AI models: using your audio recordings and recitation data to improve recognition accuracy, tajwīd error detection, feedback quality, and overall performance of our AI models. Recordings may be stored and reviewed by authorized team members and contractors for this purpose.
• To personalize the experience: tailoring content, exercises, and recommendations based on your usage patterns, level, and goals.
• To process payments and manage subscriptions: handling subscription charges, invoices, refunds, and payment-related communications via third-party payment
processors such as Stripe and PayPal.
• To provide support and communicate with you: responding to your inquiries, troubleshooting, and sending important service updates, security alerts, and administrative messages.
• For analytics and product development: monitoring usage, measuring performance, diagnosing technical issues, and improving the website and app using analytics
tools such as Google Analytics and Firebase.
• For marketing and advertising: showing and measuring ads on platforms like Google, Meta (Facebook/Instagram), TikTok, LinkedIn, and YouTube, subject to your
consent where required by law.
• For legal, security, and compliance: preventing fraud and abuse, enforcing our terms, and complying with legal obligations and regulatory requirements.
5. Children and young users
Our services may be used by children and young learners, usually under the supervision of a parent, guardian, or teacher.
If you are under the age of [13/16, depending on your jurisdiction], you should use Faseeh.ai only with the permission and under the supervision of a parent, guardian, or
responsible adult.
Where required by law in the EU/UK, we may ask for parental or guardian consent before collecting personal data from children, or we may restrict certain features.
If you believe that a child has provided personal data to us without appropriate consent, please contact support@faseeh.io and we will take appropriate steps to review and, if necessary, delete that data.
6. Legal bases for processing (EU/UK users)
For individuals in the EU/EEA, UK, and similar jurisdictions, we process personal data under the following legal bases:
• Performance of a contract: to provide the services you sign up for (e.g., to create your account, process your subscription, and deliver feedback).
• Legitimate interests: to improve services, prevent fraud, and communicate non-marketing updates, where our interests are not overridden by your rights.
• Consent: for certain activities such as marketing communications, using non-essential cookies/trackers, and, in some cases, processing children’s data.
• Legal obligations: to comply with applicable laws, regulations, and lawful requests.
7. How we share personal data
We do not sell your personal data. We may share personal data with:
• Service providers and processors: including hosting providers, analytics services, customer support tools, email service providers, and infrastructure platforms such
as Firebase, who process data on our behalf under data processing agreements.
• Payment processors: Stripe, PayPal, and similar providers that process payment information in accordance with their own privacy policies and PCI-DSS standards.
• Advertising and analytics partners: platforms such as Google Analytics, Google Ads, Meta (Facebook/Instagram), TikTok, LinkedIn, and YouTube, subject to your consent where required.
• Professional advisors: lawyers, accountants, auditors, and consultants where necessary to protect our business and comply with legal obligations.
• Authorities and law enforcement: when required by law, regulation, or legal process, or to protect our rights, users, or others.
Where data is transferred outside of the EU/UK, we use appropriate safeguards such as standard contractual clauses or equivalent mechanisms, where required by law.
Data retention
We keep personal data only for as long as necessary for the purposes described in this Policy or as required by law.
• Account data kept while your account is active and for a reasonable period after closure for legal, accounting, and backup purposes.
• Audio recordings and recitation data: stored for as long as needed to provide services and to train and improve our AI models, unless you request deletion where applicable law provides such rights.
• Payment and billing data: stored in accordance with tax, accounting, and financial regulations.
• Analytics and logs: kept for a limited period necessary for security, performance analysis, and service improvement.
We may retain anonymized or aggregated data that does not identify you personally for longer periods.
Your rights
Depending on your location, you may have rights over your personal data, including the right to:
• Access a copy of your personal data.
• Correct inaccurate or incomplete data.
• Delete your data in certain circumstances.
• Restrict or object to particular processing.
• Withdraw consent where processing is based on consent.
• Port your data to another service.
You can exercise these rights by contacting support@faseeh.io. We may need to verify your identity before responding. Some rights may be limited where we have overriding legal obligations or legitimate interests.
Third-party websites and services
Our website and app may contain links to third-party websites, apps, or services. We are not responsible for their privacy practices.
You should review the privacy policies of any third-party services you use, including Stripe, PayPal, Google, Apple, Meta, TikTok, LinkedIn, YouTube, and Firebase.
Changes to this Policy
We may update this Privacy Policy from time to time.
When we make changes, we will update the “Last Updated” date at the top of the page and, where appropriate, provide additional notice (such as by email or in-app).